Privacy Policy

Aircrew Pro Pty Ltd, the owners of Aircrew Pro Mobile App (the App) are committed to protecting and respecting your privacy when you use our products and services.

This is our privacy policy, and it explains:

• what personal data we collect from you when you use the App and related services
• how we keep your data secure
• how you can contact us
• how to delete your account and all stored data about you

The purpose of the app is to provide a personal roster management and tracking tool to help you manage your work life. The nature of this means that you will input personal information into the app to allow you to gain most benefit from it.

The basic services provided by roster management do require you to input personally identifiable data. Entering this information is completely your choice, and if provided, will be used by the app to provide a better quality or tailored experience to you.

There are OPTIONAL "add-on" services you can choose to use, some of which require you to provide personal details to use. These are clearly marked within the app and also described in more detail within this document.

It is your choice whether you wish to provide this information, and therefore whether you will be able to purchase or use a particular add-on.

If you choose to use our app, then you agree to the collection and use of information in relation to this policy.

The Personal Information that we collect is used for providing and improving the App. We will not use or share your information with anyone except as described in this Privacy Policy.

Cookies Policy

1. This Cookies Policy explains how we use cookies and similar technologies on the App. By using the App, you consent to the use of cookies as described in this policy.

2. What Are Cookies? Cookies are small text files stored on your device when you use the App. They help us remember your preferences, improve your user experience, and analyse traffic.

3. Types of Cookies We Use - We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for App functionality (e.g., login, shopping cart).
• Performance Cookies: Help us understand how visitors interact with the App (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences (e.g., language, region).

4. Third-Party Cookies - We may allow third-party services (e.g., Google, Meta) to place cookies on your device to support analytics. These providers may collect data about your online activities across websites.

5. Managing Cookies - You may be control and manage cookies through settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Consent - By continuing to use our website, you consent to our use of cookies as outlined in this policy. Where required by law, we will request your explicit consent before placing non-essential cookies.

Basic Information Collection and How We Use It

Within the basic app, you can optionally provide the following personal information:

• Your first and/or last name
• Your location of work
• Your employee ID

Additional Information Collection and How We Use It

Personal Information/Data stored on and/or accessed via the device or app will include the following:

• User inputs such as profile settings or form entries
• Session and authentication tokens to keep the user signed in

Personal Information Data stored on/accessed via the Cloud Platform will include:

• User account details such as name, email, and unique identifiers
• Application data such as rosters data
• Audit and usage logs like timestamps and actions performed for security and support.

All this information is stored both on the device on which the App is installed and on the Cloud Platform provided by a third-party service provider. Information will also be stored on any third party-platforms you chose to link with the App.

Personal information/Data stored on the App and/or otherwise managed by us will be dealt with in accordance with this Privacy Policy.

Personal Information/Data stored on the Cloud Platform will be dealt with in accordance with the Privacy Policy of the third-party service provider, a copy of which can be requested by contacting: admin@aircrewpro.com

Note:

• If you use a backup system such as iCloud or Google Drive to back up your device or chose to link a third-party platform to the App, collected data may also be stored on these backup services or third-party platforms. We have no control over these backups and third-party platforms, where or how these files are stored and protected so can't be held responsible for any misuse, loss or leak of these files from these locations. They may keep and use personal data about you in accordance with their privacy policies, data use policies or terms. Please refer to the relevant app store provider's policies for more information.
• The App store owner may choose to keep personal data about you in accordance with their privacy policies, data use policies or terms in order to provide you with the services. Please refer to the relevant app store provider's policies for more information.

Information We Collect During Support Cases

If you choose to contact our support teams through the app or directly via Email, we will retain your direct contact details and information provided to us about the support incident within our support systems. This data may also include a copy of your app log files and/or data files if you choose to include them at the time you submit the support ticket.

While the incident is on-going, we will use the provided contact details to contact you about the incident and may use any provided data files to help us reproduce the issues you're having to help solve your problems.

If we have difficulty contacting you during a support incident raised by you, we may use alternate contact details such as alternate email addresses within your account to contact you.

Any details provided during an incident will ONLY be used for that incident and will never be used for any other purpose – such as sales or marketing.

Monitoring and Automatically Collected Data

We automatically collect anonymous usage information from your app to allow us to monitor for problems and security issues. We do this to be able to provide the roster management and tracking service to you.

The data collected by our automatic monitoring systems may include:

• Basic account holder personal information such as name, email, and phone number
• Device Make and model of the device
• Country where the app is being used
• Language of your device and time zone
• IP address (to detect hacking attempt or misuse)
• Data and time that the app was opened (to determine number of active users on our platform)
• Crash and error information raised by the app
• Basic activity within the app so we can identify underused features or problems with the user experience within the app. These are collected anonymously so never tracked against an individual. The tracked activity includes:
• Opening of screens within the app
• Use of specific features within the app
• Error generated within the app which you may or may not see.
• Messages sent and received via the in App messaging service.

This information does NOT contain any sensitive personal information or contact information, nor is it used for anything other than monitoring our service and to detect breaches or security issues.

The App does not store any financial information.

None of the information collected (as described above) is used for marketing purposes, nor is it shared with any other party for marketing purposes.

We may use a mix of third party and proprietary mechanisms to collect this information, including:

• Google Analytics
• In-built App Store monitoring and error collection tools
• Proprietary monitoring tools developed by Aircrew Pro Pty Ltd.

Marketing and Communications

All data we collect, and that you provide, will never be sold or shared with third parties for marketing purposes.

We publish the Aircrew Pro newsletter. If you have opted in to receive communication from us, then we will send this to you when available. You can opt out of receiving this newsletter by using the unsubscribe link at the bottom of the email to which the newsletter is attached/embedded, at which point we will remove you from the mailing list for the newsletter.

If you prefer not to be contacted by us at all, you can use the Marketing option in the User Profile section of the app to opt out or contact our support team who will be happy to do this for you.

If you choose to contact our support team, we reserve the right to contact you regarding the support ticket to help resolve your issue, even if you have opted out of all other communications. This may include sending links to relevant articles, images or advice from trusted third parties as part of our assistance with the support incident.

How Long We Store Your Data

• All data collected by the App is automatically deleted 90 days after receipt, unless you select a shorter retention period via the user-configurable settings on the App.
• Upon termination of a user account all data is deleted, save for an email address identifying a former user.
• Data will also be retained as is required to meet our legal and law enforcement obligations.
• Due to the nature of Mobile Apps and the App Stores, we will not necessarily be informed and therefore will not be aware if you delete the app or discontinue using it. Please inform us directly if you have decided to stop using the app and wish your data to be removed.

Anonymised data collected for monitoring and security purposes will be retained for at least 12 months in order to allow us to provide historical evidence if required during any data breaches or security incidents.

Your Right To Be Removed

If you choose to stop using the App, deleting the app will NOT automatically remove your account details, backups or profile information we have stored on our servers related to you.

To request that your data be removed from our systems, including all backups relating to your account, you must Contact us directly via email: admin@aircrewpro.com

On receipt of this request we will remove your data within 2 working days. If you choose to re-install or use the app after the removal request has been completed, details will continue to be collected and a new removal request may be required in future.

Service Providers

We may employ trusted third-parties due to the following reasons:

• To facilitate our Services to you;
• To provide part or all of our Services to you on our behalf;
• To provide relevant advertising to you if using the free tier of the app;
• To assist in analyzing how our Service is used, to allow us to provide the best quality service and products we can to you.

However, third parties are only provided with access to your data on a 'strictly needed' basis and limited to only the specific data required at that time. For more information about what information is captured for advertising purposes, and how you can limit this, please see the section at the top of this document related to advertising.

All third parties are obligated not to disclose or use the information for any purpose other than that permitted by us.

Security – Internet

To best protect your data, we use commercially recognised and accepted techniques and systems to protect it.

Your data is always encrypted when being transmitted to and from our servers, and we have active monitoring and auditing facilities to ensure the best possible levels of service, security and confidence.

However: No method of transmission over the internet or method of electronic storage is 100% secure or reliable. We highly recommend that you avoid using public Wifi hotspots or other known security risk areas if you are concerned about the security of your data.

Security – Device and App

Your data is only as secure as the password used for your account, so it is your responsibility use strong, hard-to-guess passwords and to keep this password safe. Do not disclose it to anyone else.

We also highly recommend using the security measures provided with your device, such as Face ID, Fingerprint Locking or PIN code locking to make sure only you can access your device and the apps installed on it.

If you believe that your password or account has been compromised, you can either reset your password directly from within the User Profile section of the App, or contact our support team for assistance.

It is your responsibility to ensure your data is not compromised or lost due to theft, unauthorised access to your device(s), damage or loss of your device. We will assist as far as possible in these cases but cannot be held responsible for any losses incurred in these cases.

Third Party Links and Advertisements

We may display banner advertisements within the App for third-party services. We do NOT provide any of your personal data to any-third party for tracking or advertising purpose.

As a subscriber to our Premium Plan, we will provide you with access to Premium Services from time to time, as are described in the Terms of Use. These Premium services may be provided by third parties and you will have the ability to opt in and out of these third-party settings via Setting on the App.

Where you opt in to a Premium Service provided by a third-party this will in most instances involve you creating an account with that third-party, downloading the service provided by the third-party and directly providing information/data to the third party.

We have no control over the storage, use and disclosure of this information by any third-party to which you decide to provide the information and are not liable for any data breach and or unauthorised disclosure of your personal information made by any third party. You agree to indemnity and hold us harmless from and against any claims, actions, suits or demands arising by reason of any breach of your personal information by a third-party.

Children's Privacy

Neither the App nor any of its related services are intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as soon as possible.

Access Requests

You may request, at any time, a disclosure of all information we hold about you, by contacting us at: admin@aircrewpro.com

Any Access Requests will incur an administration fee of up to $500.00 (calculated at our discretion and based upon the administration overheads of responding to your request), payable in advance and will require you to provide a valid email address we can send it to.

The report will usually be provided within 14 days of receipt of cleared payment.

The report will be sent to you in a standard Microsoft Office compatible format, by email.

It is illegal for us to disclose to you information pertaining to us reporting our suspicions concerning your criminal behaviour or of ongoing criminal or regulatory investigations concerning your information.

Data Breach

We commit to notifying you promptly and without undue delay after becoming aware of a breach of our security that has led to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, customer data on the APP or on any third-party Cloud Platform. We will exercise our best endeavours to rectify any breach on the App and work with our service provider in relation to any data breach occurring on the Cloud Platform. We will keep you informed of the actions taken and resolutions reached.

Changes To This Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy onto our website and as an update within the app. These changes are effective immediately after they are posted on this page.

Contacting Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. You can contact us directly by email at: