Privacy Policy
Aircrew Pro Mobile App - Aircrew Pro Pty Ltd
Aircrew Pro Pty Ltd, the owners of Aircrew Pro Mobile App (the App) are committed to protecting and respecting your privacy when you use our products and services.
This is our privacy policy, and it explains:
- what personal data we collect from you when you use the App and related services
- how we keep your data secure
- how you can contact us
- how to delete your account and all stored data about you
The purpose of the app is to provide a personal roster management and tracking tool to help you manage your work life. The nature of this means that you will input personal information into the app to allow you to gain most benefit from it.
The basic services provided by roster management do require you to input personally identifiable data. Entering this information is completely your choice, and if provided, will be used by the app to provide a better quality or tailored experience to you.
There are OPTIONAL "add-on" services you can choose to use, some of which require you to provide personal details to use. These are clearly marked within the app and also described in more detail within this document.
It is your choice whether you wish to provide this information, and therefore whether you will be able to purchase or use a particular add-on.
If you choose to use our app, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we collect is used for providing and improving the App. We will not use or share your information with anyone except as described in this Privacy Policy.
Cookies Policy
1. This Cookies Policy explains how we use cookies and similar technologies on the App. By using the App, you consent to the use of cookies as described in this policy.
2. What Are Cookies? Cookies are small text files stored on your device when you use the App. They help us remember your preferences, improve your user experience, and analyse traffic.
3. Types of Cookies We Use - We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for App functionality (e.g., login, shopping cart).
- Performance Cookies: Help us understand how visitors interact with the App (e.g., Google Analytics).
- Functionality Cookies: Remember your preferences (e.g., language, region).
4. Third-Party Cookies - We may allow third-party services (e.g., Google, Meta) to place cookies on your device to support analytics. These providers may collect data about your online activities across websites.
5. Managing Cookies - You may be control and manage cookies through settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Consent - By continuing to use our website, you consent to our use of cookies as outlined in this policy. Where required by law, we will request your explicit consent before placing non-essential cookies.
Basic Information Collection and How We Use It
Within the basic app, you can optionally provide the following personal information:
- Your first and/or last name
- Your location of work
- Your employee ID
Additional Information Collection and How We Use It
Personal Information/Data stored on and/or accessed via the device or app will include the following:
- User inputs such as profile settings or form entries
- Session and authentication tokens to keep the user signed in
Personal Information Data stored on/accessed via the Cloud Platform will include:
- User account details such as name, email, and unique identifiers
- Application data such as rosters data
- Audit and usage logs like timestamps and actions performed for security and support.
All this information is stored both on the device on which the App is installed and on the Cloud Platform provided by a third-party service provider. Information will also be stored on any third party-platforms you chose to link with the App.
Personal information/Data stored on the App and/or otherwise managed by us will be dealt with in accordance with this Privacy Policy.
Personal Information/Data stored on the Cloud Platform will be dealt with in accordance with the Privacy Policy of the third-party service provider, a copy of which can be requested by contacting: admin@aircrewpro.com
Note:
- If you use a backup system such as iCloud or Google Drive to back up your device or chose to link a third-party platform to the App, collected data may also be stored on these backup services or third-party platforms. We have no control over these backups and third-party platforms, where or how these files are stored and protected so can't be held responsible for any misuse, loss or leak of these files from these locations. They may keep and use personal data about you in accordance with their privacy policies, data use policies or terms. Please refer to the relevant app store provider's policies for more information.
- The App store owner may choose to keep personal data about you in accordance with their privacy policies, data use policies or terms in order to provide you with the services. Please refer to the relevant app store provider's policies for more information.
Information We Collect During Support Cases
If you choose to contact our support teams through the app or directly via Email, we will retain your direct contact details and information provided to us about the support incident within our support systems. This data may also include a copy of your app log files and/or data files if you choose to include them at the time you submit the support ticket.
While the incident is on-going, we will use the provided contact details to contact you about the incident and may use any provided data files to help us reproduce the issues you're having to help solve your problems.
If we have difficulty contacting you during a support incident raised by you, we may use alternate contact details such as alternate email addresses within your account to contact you.
Any details provided during an incident will ONLY be used for that incident and will never be used for any other purpose – such as sales or marketing.
Monitoring and Automatically Collected Data
We automatically collect anonymous usage information from your app to allow us to monitor for problems and security issues. We do this to be able to provide the roster management and tracking service to you.
The data collected by our automatic monitoring systems may include:
- Basic account holder personal information such as name, email, and phone number
- Device Make and model of the device
- Country where the app is being used
- Language of your device and time zone
- IP address (to detect hacking attempt or misuse)
- Data and time that the app was opened (to determine number of active users on our platform)
- Crash and error information raised by the app
- Basic activity within the app so we can identify underused features or problems with the user experience within the app. These are collected anonymously so never tracked against an individual. The tracked activity includes:
- Opening of screens within the app
- Use of specific features within the app
- Error generated within the app which you may or may not see.
- Messages sent and received via the in App messaging service.
This information does NOT contain any sensitive personal information or contact information, nor is it used for anything other than monitoring our service and to detect breaches or security issues.
The App does not store any financial information.
None of the information collected (as described above) is used for marketing purposes, nor is it shared with any other party for marketing purposes.
We may use a mix of third party and proprietary mechanisms to collect this information, including:
- Google Analytics
- In-built App Store monitoring and error collection tools
- Proprietary monitoring tools developed by Aircrew Pro Pty Ltd.
Marketing and Communications
All data we collect, and that you provide, will never be sold or shared with third parties for marketing purposes.
We publish the Aircrew Pro newsletter. If you have opted in to receive communication from us, then we will send this to you when available. You can opt out of receiving this newsletter by using the unsubscribe link at the bottom of the email to which the newsletter is attached/embedded, at which point we will remove you from the mailing list for the newsletter.
If you prefer not to be contacted by us at all, you can use the Marketing option in the User Profile section of the app to opt out or contact our support team who will be happy to do this for you.
If you choose to contact our support team, we reserve the right to contact you regarding the support ticket to help resolve your issue, even if you have opted out of all other communications. This may include sending links to relevant articles, images or advice from trusted third parties as part of our assistance with the support incident.
How Long We Store Your Data
- All data collected by the App is automatically deleted 90 days after receipt, unless you select a shorter retention period via the user-configurable settings on the App.
- Upon termination of a user account all data is deleted, save for an email address identifying a former user.
- Data will also be retained as is required to meet our legal and law enforcement obligations.
- Due to the nature of Mobile Apps and the App Stores, we will not necessarily be informed and therefore will not be aware if you delete the app or discontinue using it. Please inform us directly if you have decided to stop using the app and wish your data to be removed.
Anonymised data collected for monitoring and security purposes will be retained for at least 12 months in order to allow us to provide historical evidence if required during any data breaches or security incidents.
Your Right To Be Removed
If you choose to stop using the App, deleting the app will NOT automatically remove your account details, backups or profile information we have stored on our servers related to you.
To request that your data be removed from our systems, including all backups relating to your account, you must Contact us directly via email: admin@aircrewpro.com
On receipt of this request we will remove your data within 2 working days. If you choose to re-install or use the app after the removal request has been completed, details will continue to be collected and a new removal request may be required in future.
Service Providers
We may employ trusted third-parties due to the following reasons:
- To facilitate our Services to you;
- To provide part or all of our Services to you on our behalf;
- To provide relevant advertising to you if using the free tier of the app;
- To assist in analyzing how our Service is used, to allow us to provide the best quality service and products we can to you.
However, third parties are only provided with access to your data on a 'strictly needed' basis and limited to only the specific data required at that time. For more information about what information is captured for advertising purposes, and how you can limit this, please see the section at the top of this document related to advertising.
All third parties are obligated not to disclose or use the information for any purpose other than that permitted by us.
Security – Internet
To best protect your data, we use commercially recognised and accepted techniques and systems to protect it.
Your data is always encrypted when being transmitted to and from our servers, and we have active monitoring and auditing facilities to ensure the best possible levels of service, security and confidence.
However: No method of transmission over the internet or method of electronic storage is 100% secure or reliable. We highly recommend that you avoid using public Wifi hotspots or other known security risk areas if you are concerned about the security of your data.
Security – Device and App
Your data is only as secure as the password used for your account, so it is your responsibility use strong, hard-to-guess passwords and to keep this password safe. Do not disclose it to anyone else.
We also highly recommend using the security measures provided with your device, such as Face ID, Fingerprint Locking or PIN code locking to make sure only you can access your device and the apps installed on it.
If you believe that your password or account has been compromised, you can either reset your password directly from within the User Profile section of the App, or contact our support team for assistance.
It is your responsibility to ensure your data is not compromised or lost due to theft, unauthorised access to your device(s), damage or loss of your device. We will assist as far as possible in these cases but cannot be held responsible for any losses incurred in these cases.
Third Party Links and Advertisements
We may display banner advertisements within the App for third-party services. We do NOT provide any of your personal data to any-third party for tracking or advertising purpose.
As a subscriber to our Premium Plan, we will provide you with access to Premium Services from time to time, as are described in the Terms of Use. These Premium services may be provided by third parties and you will have the ability to opt in and out of these third-party settings via Setting on the App.
Where you opt in to a Premium Service provided by a third-party this will in most instances involve you creating an account with that third-party, downloading the service provided by the third-party and directly providing information/data to the third party.
We have no control over the storage, use and disclosure of this information by any third-party to which you decide to provide the information and are not liable for any data breach and or unauthorised disclosure of your personal information made by any third party. You agree to indemnity and hold us harmless from and against any claims, actions, suits or demands arising by reason of any breach of your personal information by a third-party.
Children's Privacy
Neither the App nor any of its related services are intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as soon as possible.
Access Requests
You may request, at any time, a disclosure of all information we hold about you, by contacting us at: admin@aircrewpro.com
Any Access Requests will incur an administration fee of up to $500.00 (calculated at our discretion and based upon the administration overheads of responding to your request), payable in advance and will require you to provide a valid email address we can send it to.
The report will usually be provided within 14 days of receipt of cleared payment.
The report will be sent to you in a standard Microsoft Office compatible format, by email.
It is illegal for us to disclose to you information pertaining to us reporting our suspicions concerning your criminal behaviour or of ongoing criminal or regulatory investigations concerning your information.
Data Breach
We commit to notifying you promptly and without undue delay after becoming aware of a breach of our security that has led to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, customer data on the APP or on any third-party Cloud Platform. We will exercise our best endeavours to rectify any breach on the App and work with our service provider in relation to any data breach occurring on the Cloud Platform. We will keep you informed of the actions taken and resolutions reached.
Changes To This Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy onto our website and as an update within the app. These changes are effective immediately after they are posted on this page.
Contacting Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. You can contact us directly by email at:
Terms of Use
Aircrew Pro Pty Ltd (referred to in these Terms of Use as we, us, our) makes available to our registered users (referred to as you or your) our Aircrew Pro Application Programming Interface (the App) and Logon Credentials for the purpose of enabling the user with the ability to Logon and use the App, services and related purposes. These Terms of Use apply to your integration with, and use of the App and Logon Credentials.
All capitalised terms that we refer to have been defined at the end of these Terms of Use.
1. Registration for an AP User Account
1.1. You are required to register for a User Account with us to integrate with and use the App and be provided with Logon Credentials.
1.2. You must comply with the Terms of Use, including the provision of accurate, complete and up-to-date information as required.
1.3. To subscribe to a Premium Plan, you must be at least 18 years old and you must register or hold a User Account linked to a valid Australian credit card with a billing address in Australia or agree to third party billing with one of our authorised third-party billing partners (if any).
1.4. You agree to be bound by the terms and conditions set out in Schedule 1 (Premium Plan) when subscribing to or using a Premium Plan.
2. Grant of rights
2.1. In consideration for you integrating with and using the App, we grant you a worldwide, non-exclusive, non-transferable, royalty-free licence to use the App and the Logon Credentials, and to Logon such data as we may provide and make available to you when using the App.
3. Your responsibilities and restrictions
3.1. You:
- (a) warrant that you have all right, title and authority to agree to these Terms of Use;
- (b) must provide up-to-date, complete and accurate information on registration for use of the App and the Logon Credentials;
- (c) are responsible for the accuracy and legality of all information, materials and content that you provide through the Developer Centre, the Developer Portal, or which you otherwise provide to us;
- (d) must only use the App and the Logon Credentials in accordance with these Terms of Use and comply with the Use Requirements;
- (e) must not use the App or Logon Credentials in any way that adversely affects the performance or function of the App or Logon Credentials;
- (f) must not post or transmit information or materials that would breach rights of any third party, or which contains a virus or other harmful component;
- (g) must keep the Logon Credentials supplied by us safe and secure and immediately notify us if you know or suspect such safety and security has been compromised; and
- (h) must not reverse engineer, decompile, or disassemble the App or otherwise interfere with any of the App.
3.2. You:
- (a) are responsible for and will be liable for the use of the App and the Logon Credentials by any third party to which you provide Logon to the API and Logon Credentials, as though such use was by you.
- (b) are liable to us for any losses we may suffer or incur resulting from any Logon or use of the App or Logon Credentials by any person to whom you have provided or permitted Logon.
4. App development & Support
4.1. We may release new or updated App from time to time, however we're under no obligation to do so.
4.2. We will use reasonable efforts to provide you with prompt technical support for the App and Logon Credentials, however we do not provide any warranties or guarantees for any such support, including that it will be sufficient or satisfactory for your needs.
4.3. When we do release new App or additional features for the current App, you acknowledge that it will be at our sole discretion as to whether you will be advised or will have Logon to them. Where you are given Logon to the new or updated App, their use will be governed by these Terms.
4.4. Where we modify App being used by you that will materially and adversely impact their functionality, we will provide you reasonable notice of those changes.
5. Intellectual Property Rights
5.1. You acknowledge that you have no right, title, or interest in or to the App or the Logon Credentials, nor any other material supplied by us to you under these Terms, except as expressly provided. In particular, you acknowledge that the App, sample code, documentation, and trademarks/logos displayed or made available by us or produced in hardcopy form by us and our data, are our intellectual property rights and are protected under intellectual property laws. The information and images presented or received via the App or otherwise received from us may not be reproduced, republished, adopted, used, or modified under any circumstances.
5.2. The App, sample code, documentation, trademarks and logos provided on the App, and as may otherwise be provided by us are our intellectual property and are protected under Australian Trademark and copyright laws and other intellectual property laws. The information and images presented or received via the App and the Logon Credentials may not be reproduced, republished, adopted, used or modified under any circumstances and must not be used in any way that implies endorsement or sponsorship by us of you or any of your products, goods or services.
6. Revocation or Cancellation
6.1. If you are in breach of these Terms of Use or any User Requirements, we will give you seven days' written notice in which to remedy or rectify your breach. Where you fail to remedy or rectify, or in the case of a breach which can't be remedied or rectified, we have the right to revoke or cancel your right to use the App and any Logon Credentials.
7. Exclusion of Warranties
7.1. The App, Logon Credentials, any App documentation, all Logon and Use Requirements for the App and any other information provided, are provided "as is" and without warranties of any kind either express or implied. We do not warrant that the functions contained in the App will meet your requirements, be fit for your purposes, or that the operation of the App will be uninterrupted or free from errors or viruses.
7.2. Nothing in these Terms of Use, including clause 7.1, excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any law, including any consumer guarantees under the Australian Consumer Law (ACL) that cannot be lawfully excluded or limited.
7.3. Where permitted by law and providing it is reasonable for us to do so, we limit our liability for any breach to either re-supplying the Service, or paying the cost of re-supplying an equivalent service, or refunding the amount you have paid to us for the Service in respect of which the breach occurred.
8. Limitation of Liability and Indemnity
8.1. Save where otherwise provided herein, We will not be responsible for or liable to you or any other person, whether in contract, tort (including negligence), bailment or otherwise, for any loss or damage suffered, or that may be suffered, as a result of any act or omission by or on behalf of Us in relation to the use or performance of the App and any Logon Credentials, including:
- (a) losses arising from the unavailability of, or your inability to use the App and any Logon Credentials or any Services via the App;
- (b) losses that are not directly caused by any breach on our part;
- (c) any business loss, loss of sales, profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure;
- (d) any indirect or consequential losses; or
- (e) any delay or failure to comply with our obligations under these Terms of Use if the delay or failure arises from any cause which is beyond our reasonable control.
8.2. To the maximum extent permitted by Law, the you indemnify us, and will keep us indemnified against any claim (including a third party claim) for any Indemnifiable Loss arising out of or in connection with any breach by you of your obligations under, or a representation or warranty made by you in, these Terms of Use.
9. General
9.1. Use of the App: The App is designed to manage roster data via a calendar interface and may integrate with third-party applications. You agree to use the App only for lawful purposes and in accordance with these Terms. You must not misuse the App by introducing viruses, scraping data, or attempting unauthorized access.
9.2. Third-Party Integration: The App may link to or integrate with third-party services. We are not responsible for the content, functionality, or data handling of third-party apps. Your use of third-party services is subject to their own terms and policies. You agree to fully indemnity and hold us harmless from and against all loss and damage suffered as a consequence of any third party integration into the App and your use of the same.
9.3. Notices: We will generally communicate with you electronically, including by e-mail and SMS, and where appropriate, by notification published on the Developer Centre or on the Developer Portal. Where your rights are materially affected, we will generally provide you with 30 days' notice of changes, although we reserve the right to provide you with a lesser period of notice as may be reasonable in the circumstances, such as in the case of cyber-attack or similar.
9.4. Variation: We reserve the right to revise and amend these Terms of Use (or vary the App and any Logon Credentials) as follows:
- (a) if we, acting reasonably, consider that the change is likely to benefit you, or have a neutral or minor detrimental impact on you, we may make any changes immediately without notifying you; or
- (b) if we, acting reasonably, consider that the change is likely to have a significant detrimental impact on you, we will make the change after we have notified you in accordance with clause 9.1.
Your continued use of the App and Logon Credentials after we have notified you of an amendment will mean that you agree to that amendment. If you don't agree with an amendment, you may terminate your agreement with us and stop using the App and Logon Credentials.
9.5. Governing Law: These Terms of Use are governed by, and interpreted in accordance with, the laws of the State of Victoria, Australia, and both of us submit to the jurisdiction of the courts of that State.
9.6. Assignment: You may not assign or transfer your rights under these Terms of Use, or attempt or purport to do so, without our prior written consent (which may be withheld in the exercise of out unfettered discretion).
9.7. Severability: If any provision, or part of a provision, of these Terms of Use is found to be illegal or unenforceable, it will be severed from the Terms of Use, and the remainder of the Terms of Use will be construed as if that provision or part did not form part of the Terms of Use, unless the provision or part to be severed constitutes a material and fundamental element of the agreement between the parties.
9.8. Data & Privacy: We collect and process personal data in accordance with our Privacy Policy. By becoming a registered user and using the App, you consent to such processing and warrant that all data provided is accurate.
9.9. Incorporated Documents: You agree that our Privacy Policy and End User Licence Agreement form part of these Terms.
9.10. Contact us: For questions or concerns, contact us at: admin@aircrewpro.com
10. Definitions
Logon Credential means the authorisation credentials, whether in the form of password, digital password, security token, App Key or other digital security code supplied by us to access the App. Logon Credential includes credentials provided to you, and where applicable, credentials supplied by us to your end users who may be authorised by us.
App has the meaning set out in the preamble.
Aircrew Pro Pty Ltd, Aircrew Pro, We, Us or our means Aircrew Pro Pty Ltd.
Data means information and data that you provide to us for the purpose of accessing and using the App and the Logon Credentials, and any other data that we may collect (whether as user generated information or user behaviour information).
Use Requirements means all instructions, information and requirements for the access and use of the App and the Logon Credentials as may be advised or provided to you from time to time.
Schedule 1 – Premium Plan
Free content
1. You can access the free content within the App without subscribing to a Premium Plan.
Premium Plan, Data Use, and Devices
2. We offer a Premium Plan to enable you to access our Premium Services.
3. Premium Services means any services provided from time to time pursuant to a paid subscription, other than content available for use on the App as free content.
4. You are responsible for all costs arising from the use of a Premium Plan including, without limitation, all subscription, browsing/data charges and internet costs. Please contact your internet service provider or carrier network provider about these costs.
5. A Premium Plan may implement a limit on the number of devices that may be registered to your account at any one time.
Subscription and Payment
7. When you subscribe to a Premium Plan, you purchase a Plan for a specified subscription period displayed at the time of purchase (Subscription Period). You may do this via your User Account.
8. The price for the Premium Plan will be displayed at the time of purchase. You may receive offers or discounts from us or our approved third-party retailers from time to time and the terms of these offers or discounts will be displayed at the time of purchase.
9. Unless you cancel your Plan before the end of the Subscription Period, you authorise us to charge to your registered payment method in your User Account the subscription fee in advance of each Subscription Period. If you choose to pay via a third-party biller, this fee will be charged by that third party biller.
Third Party Billing of our Plans
15. If you elect to be billed for your Premium Plan via an approved third-party biller (if any), your fee will be charged by that third party and may be subject to additional third billing party terms which will be notified to you by the third party biller.
Auto-renewal and Cancellation of Plans
16. Your Premium Plan will automatically renew at the end of each Subscription Period for a further Subscription Period, unless you cancel the Plan. You may cancel your Premium Plan through your User Account at any time prior to your renewal date, or as otherwise specified by us or any third-party billing partner. Plans purchased through third-party partners may require cancellation through your account with the third-party partner, in accordance with its terms and conditions and prior to the renewal date. If you do not cancel by the relevant time we will automatically renew your Premium Plan and your nominated account/credit card will be charged for the next Subscription Period.
17. Cancellation of your auto-renewal will only be effective at the end of the current Subscription Period, and you will continue to have access to the Premium Services until the end of the relevant Subscription Period. No pro-rata refunds will be provided to customers that cancel during a Subscription Period.
Free Trials/Promotions
20. We may offer free trial periods of our Premium Plan from time to time. During a free trial period, you will not be required to pay any subscription fee for the relevant Plan. You may cancel your free trial subscription prior to the expiry of the free trial period. If you do not cancel your free trial subscription, you will be charged the fee in accordance with the Plan that you selected during your initial registration for the free trial.
21. We may also offer other promotional discounts or benefits (Promotion). We reserve the right to offer, withdraw, change, cancel or determine your eligibility for any Promotion or free trial in our discretion for the purposes of preventing abuse of the Promotion or free trial. Promotions and free trials may be subject to terms and conditions which shall apply in addition to, and prevail to the extent of any inconsistency with, these Terms.
Permitted Uses
22. You must follow our reasonable instructions about how you use the Premium Services. You must not use a Service for any improper or unlawful purpose and you must not allow anyone else to do the same.
23. You must not circumvent, disable or otherwise interfere with security-related features of the Premium Service or any features which prevent or restrict the use, distribution or copying of a Premium Service or any content within a Premium Service. You must not alter or modify the content or Premium Service in any way.
24. You must not permit another person (other than a member of your household) to use your Premium Service.
User Generated Material
27. You are responsible for any content that you post and/or upload onto a Premium Service or in respect of which you communicate with other users (User Generated Material). You must not post, upload, communicate or otherwise make available User Generated Material:
- (i) which is (or could reasonably be expected to be) unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent, including without limitation transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;
- (ii) which is (or could reasonably be expected to be) cyber-bullying material targeted at an Australian child; cyber-abuse material targeted at an Australian adult; a non-consensual intimate image of a person; class 1 material (as defined in the Online Safety Act 2021 (Cth)); class 2 material (as defined in the Online Safety Act 2021 (Cth)); material that promotes abhorrent violent conduct; material that incites abhorrent violent conduct; material that instructs in abhorrent violent conduct; or material that depicts abhorrent violent conduct;
- (iii) which is not your original work, or which violates or infringes (or could reasonably be expected to violate or infringe) the rights of any other person, including material which is protected by copyright, trade mark or other intellectual property rights;
- (iv) which you know (or reasonably ought to know) to be false, misleading or deceptive;
- (v) which contains a virus or other harmful component;
- (vi) for commercial purposes or which contains any promotional material or advertising;
- (vii) which is an invasion of any privacy or publicity rights;
- (viii) which racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on gender, age, race, religion, sexual orientation, or any physical or mental disability;
- (ix) which harms minors in any way; or
- (x) in a way that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity.
28. Aircrew Pro Pty Ltd assumes no responsibility for monitoring a Premium Service for inappropriate User Generated Material. If at any time Aircrew Pro Pty Ltd elects, in its sole discretion, to monitor User Generated Material on a Streaming Service, we nonetheless assume no responsibility for any User Generated Material and no obligation to modify or remove any inappropriate User Generated Material.
29. Aircrew Pro Pty Ltd makes no warranties or representations and accepts no liability in relation to any User Generated Material including its content, adequacy, completeness or accuracy.
Questions or Concerns
30. Contact us at: admin@aircrewpro.com
End User Licence Agreement (EULA)
Aircrew Pro App - Aircrew Pro Pty Ltd ACN 684 784 469
BY DOWNLOADING, INSTALLING, PURCHASING OR USING THE PRODUCT NAMED ABOVE, YOU CONFIRM THAT YOU AGREE TO THE TERMS OF THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT UNDERSTAND THE TERMS OF THIS AGREEMENT OR DO NOT INTEND TO BE BOUND BY THEM, DO NOT DOWNLOAD, INSTALL, PURCHASE OR USE THE PRODUCT.
This End User Licence Agreement (hereinafter, "Agreement") governs Your use of the following product(s) (which are hereinafter referred to as the "Product"): Aircrew Pro App
The Product may be more specifically described as follows: An App to provide for roster management and related services
We may also provide You with access to various other content, documentation, materials, information, goods or services. In this Agreement, these items collectively all form part of "the Product".
The Product is owned and operated by the following organisation (which is hereinafter referred to as the "Owner"): Aircrew Pro Pty Ltd ACN: 684 784 469
This Agreement constitutes a binding contract between You and the Owner. This Agreement will govern Your use of all versions, parts and features of the Product.
1. Definitions
"Agreement" means this agreement.
"Australian Consumer Law" means the Australian Consumer Law which is contained in the Competition and Consumer Act 2010 (Commonwealth).
"Identifying Information" means information provided by You when registering to use the Items, which may include but is not limited to Your name and email address, a user name and a password.
"Licence" means the licence created under this Agreement, as described under the "Licence" clause of this Agreement.
"Owner IP" includes, but is not limited to, the contents, code, layout, design, colours, appearance, graphics and imagery of the Product, as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product.
"Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively. "Party" means either You (the user of the Product) or Us (the owner of the Product).
"Product" means the product described above, the terms and conditions of which are accessible via the following URL: www.aircrewpro.com and includes any software, materials, documentation and content we provide.
"Us", "We", "Our", "the Company" or "the Owner" refers to Aircrew Pro Pty Ltd ACN: 684 784 469 (including its employees, affiliates, agents or other representatives). "You", "Your" or "User" refers to the user of the Product.
2. Interpretation
Rules of interpretation apply as customary (gender, singular/plural, persons, time in Victoria, business days, headings, steps to give effect, legislative references, document references, successors and assigns, and currency in AUD).
3. User Acceptance
By downloading, installing, using, purchasing or paying any Fee for the Product, You agree to be bound by this Agreement. If You do not agree, do not use the Product.
4. Licence
We grant You a non-exclusive, non-transferable, revocable, limited licence to use the Product.
5. Fees
Fees are charged and billed in accordance with the Aircrew Pro Terms of Use and may change with notice. Continued use constitutes acceptance of fee changes.
6. Goods and Services Tax
Unless otherwise stated, Fees exclude GST. Where GST applies, You must pay the GST Amount upon provision of a valid tax invoice.
7. Term
This Agreement is effective from first use and continues while You use, retain or pay for the Product, unless terminated under this Agreement or the Terms of Use.
8. Software Updates
Updates may be required and may be installed automatically. By using the Product you consent to such Updates.
9. Licence for One Computer or Device
Use is limited to one device unless you have valid licences for each device. No sharing or multi-user systems unless separately licensed.
10–16. Rights, IP, Replication, Modification, Derivatives, Security
This is a licence (not a sale). All IP remains with the Owner. You must not copy, modify, create derivative works, reverse engineer, or distribute the Product. Do not disclose performance data without consent.
17–20. Prohibited Uses
No unlawful, commercial, spam or abusive use. Do not violate rights of others, upload harmful software, perpetrate fraud or publish obscene/defamatory material.
21. User Registration
Provide accurate information and keep credentials secure. Misuse may result in termination.
22–23. Privacy & Consent to Data Use
See our Privacy Policy at www.aircrewpro.com. You consent to data use consistent with that Policy and this Agreement.
24. No Transfer, Assignment or Sub-Licence
This Licence is non-transferable and may not be assigned or sub-licensed without our consent.
25. Limitation of Liability
To the maximum extent permitted by law, our liability is limited as described, subject to Your Statutory Rights under the Australian Consumer Law.
26. User Warranties
You warrant legal capacity, age and compliant use. Representatives warrant authority to bind their organisation.
27. User Indemnity
You indemnify us for losses arising from your use or breach, except where caused by our gross negligence, wilful misconduct or bad faith.
29–30. Maintenance & Service Interruptions
Access may be interrupted for maintenance or emergencies. We are not liable for resulting losses.
31–35. General Provisions
Includes governing law (Victoria), language, cumulative rights, survival, waiver, severability, third-party services, and relationship to Terms of Use.
36. Contact Us